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Welcome to the YouTube channel of Experience Investigators and me -- Chief Experience Investigator™ Jeannie Walters.

On this channel you'll learn all about how to create a customer experience that will make your customers' days better -- and your own, too!

Create Fewer Ruined Days For Your Customers™

Links

Tags

customer experience
cx
patient experience
employee experience
virtual learning
journey map

Stats

Joined July 1, 2019
93,595 total views
United States

Experience Is Everything: The CX Podcast with Jeannie Walters

Jeannie Walters
Trust with a Capital T
12:22
Trust with a Capital T

14 views

2d ago

Jeannie Walters
Reshaping CX with AI
10:43
Reshaping CX with AI

35 views

9d ago

Jeannie Walters
Fund This. CX Trends to Budget.
8:44
Fund This. CX Trends to Budget.

45 views

2w ago

Jeannie Walters
Speak the Language, Know the Value, Know Your Worth
13:01
Speak the Language, Know the Value, Know Your Worth

118 views

3w ago

Jeannie Walters
Inside vs. Outside: Rethinking Who Sees Your CX Mission
8:00
Inside vs. Outside: Rethinking Who Sees Your CX Mission

52 views

1mo ago

Jeannie Walters
Experience is Everything - New Podcast Name
3:16
Experience is Everything - New Podcast Name

52 views

1mo ago

Jeannie Walters
The AI Trust Gap
9:03
The AI Trust Gap

22 views

1mo ago

Jeannie Walters
Intentional Struggle
12:11
Intentional Struggle

35 views

1mo ago

Jeannie Walters
Values Need to Lead the Way with Vincent Davis (CX Pulse Check - August 2026)
24:13
Values Need to Lead the Way with Vincent Davis (CX Pulse Check - August 2026)

57 views

1mo ago

Jeannie Walters
I'm Sick of Defending CX ROI
14:51
I'm Sick of Defending CX ROI

66 views

2mo ago

Jeannie Walters
The Customer Service Phrases That Break Trust
8:14
The Customer Service Phrases That Break Trust

62 views

2mo ago

Jeannie Walters
Why Empathy Training Beats More Tools
7:54
Why Empathy Training Beats More Tools

41 views

2mo ago

Live Recordings

Jeannie Walters
Build the CX Skills That Drive Real Results
Build the CX Skills That Drive Real Results

0 views

Scheduled for 10/16/26, 4:00 PM

Jeannie Walters
Beyond the CX Team: Getting Everyone on Board
34:51
Beyond the CX Team: Getting Everyone on Board

68 views

Streamed 12d ago

Jeannie Walters
Prioritizing Customer Experience in a World of Competing Demands
31:28
Prioritizing Customer Experience in a World of Competing Demands

110 views

Streamed 5mo ago

Jeannie Walters
From Words to Action: Signs Your Culture Is Truly Customer-Centric
33:19
From Words to Action: Signs Your Culture Is Truly Customer-Centric

95 views

Streamed 7mo ago

Jeannie Walters
Customer Experience That Drives Decisions: Frameworks for Real Results
31:00
Customer Experience That Drives Decisions: Frameworks for Real Results

108 views

Streamed 8mo ago

Jeannie Walters
4 Questions Every Customer Experience Leader Should Ask Before 2026
57:33
4 Questions Every Customer Experience Leader Should Ask Before 2026

254 views

Streamed 11mo ago

Jeannie Walters
Speak CX Like a Leader: The Words That Drive Real Change
46:54
Speak CX Like a Leader: The Words That Drive Real Change

217 views

Streamed 1y ago

Jeannie Walters
Human Touch, Powered by AI: 4 Strategies for Seamless Customer Experiences
54:35
Human Touch, Powered by AI: 4 Strategies for Seamless Customer Experiences

117 views

Streamed 1y ago

Jeannie Walters
The Real ROI of CX: Why Customer Experience Is Your Profit Strategy
56:07
The Real ROI of CX: Why Customer Experience Is Your Profit Strategy

533 views

Streamed 1y ago

Jeannie Walters
The One Thing Missing From Your CX Strategy
59:47
The One Thing Missing From Your CX Strategy

157 views

Streamed 1y ago

Jeannie Walters
Customer Experience Strategy 101: How To Achieve Scalable CX Success
1:08:54
Customer Experience Strategy 101: How To Achieve Scalable CX Success

6,000 views

Streamed 1y ago

Jeannie Walters
Aligning Customer Service and Customer Experience for Maximum Impact
53:44
Aligning Customer Service and Customer Experience for Maximum Impact

456 views

Streamed 1y ago

Build & Optimize Customer Journey Maps

Jeannie Walters
Using Journey Maps to Navigate Covid-19
29:38
Using Journey Maps to Navigate Covid-19

163 views

6y ago

Jeannie Walters
Moments That Matter - Usersnap Journey to CX [Virtual Keynote]
15:23
Moments That Matter - Usersnap Journey to CX [Virtual Keynote]

280 views

6y ago

Jeannie Walters
Using Service Blueprints to Prepare for the Next Normal
23:16
Using Service Blueprints to Prepare for the Next Normal

316 views

6y ago

Customer Experience Professionals Association
What is Journey Mapping?
1:53
What is Journey Mapping?

375 views

6y ago

Jeannie Walters
3 Problems Journey Maps Can Solve [Live Webinar]
56:37
3 Problems Journey Maps Can Solve [Live Webinar]

223 views

Streamed 6y ago

Jeannie Walters
How to Create a Customer Journey Storyboard
40:41
How to Create a Customer Journey Storyboard

1,200 views

Streamed 5y ago

Jeannie Walters
Real-World Examples Of Customer Journey Mapping
49:44
Real-World Examples Of Customer Journey Mapping

1,200 views

Streamed 5y ago

Jeannie Walters
Micromoments: What They Are & Why They Matter
15:06
Micromoments: What They Are & Why They Matter

211 views

5y ago

Jeannie Walters
Prepare for the Next New Normal with Service Blueprinting
45:11
Prepare for the Next New Normal with Service Blueprinting

271 views

Streamed 5y ago

Jeannie Walters
Next in CX: How to Prepare for the Future of Customer Experience
19:05
Next in CX: How to Prepare for the Future of Customer Experience

80 views

5y ago

Jeannie Walters
How to Build a Journey Map to Prepare for an Unpredictable Future
25:44
How to Build a Journey Map to Prepare for an Unpredictable Future

155 views

5y ago

Jeannie Walters
How to be a CX Change Agent
14:49
How to be a CX Change Agent

119 views

4y ago

Create a Customer-Centric Brand Culture

Jeannie Walters
Keeping a Customer-Centric Culture With a Remote Team [Live Webinar]
17:45
Keeping a Customer-Centric Culture With a Remote Team [Live Webinar]

97 views

6y ago

Customer Experience Professionals Association
Developing CX Competencies and Skills in Your Employees
3:51
Developing CX Competencies and Skills in Your Employees

312 views

6y ago

Jeannie Walters
Create Happier Customers & Employees: 7 Ways to Turn Empathy into Action
47:45
Create Happier Customers & Employees: 7 Ways to Turn Empathy into Action

206 views

Streamed 6y ago

Jeannie Walters
How to Set Better CX Goals with a SMIRC
44:59
How to Set Better CX Goals with a SMIRC

246 views

Streamed 6y ago

Jeannie Walters
How Can You Define Success? Start with a CX Success Statement
48:05
How Can You Define Success? Start with a CX Success Statement

292 views

Streamed 6y ago

Jeannie Walters
You're 5 Questions from a CX Mission Statement
44:07
You're 5 Questions from a CX Mission Statement

587 views

Streamed 6y ago

Jeannie Walters
3 Common Customer Experience Miscommunications ...And How to Address Them
21:22
3 Common Customer Experience Miscommunications ...And How to Address Them

61 views

6y ago

Jeannie Walters
The Four C's of Customer Experience Culture
40:09
The Four C's of Customer Experience Culture

124 views

Streamed 6y ago

Jeannie Walters
How to Use Your Customer Experience Mission Statement Workbook
8:07
How to Use Your Customer Experience Mission Statement Workbook

76 views

5y ago

Jeannie Walters
How to Use Your CX Success Statement Workbook [Link to Free Resource]
13:06
How to Use Your CX Success Statement Workbook [Link to Free Resource]

57 views

5y ago

Jeannie Walters
Customer Research: Overlooked & Underutilized Ways to Understand Customers
17:28
Customer Research: Overlooked & Underutilized Ways to Understand Customers

134 views

5y ago

Jeannie Walters
The ROI of Customer Experience
20:57
The ROI of Customer Experience

395 views

5y ago

Master Employee Experience

Jeannie Walters
What Your CX Team Needs Now During Covid-19 [Live Webinar]
20:28
What Your CX Team Needs Now During Covid-19 [Live Webinar]

53 views

6y ago

Jeannie Walters
How to Keep Your Team Engaged While Learning Virtually [Live Webinar]
23:28
How to Keep Your Team Engaged While Learning Virtually [Live Webinar]

31 views

6y ago

Jeannie Walters
How to Revise Employee Experience for Today’s Times [Live Webinar]
18:50
How to Revise Employee Experience for Today’s Times [Live Webinar]

39 views

6y ago

Jeannie Walters
How Journey Mapping Can Guide Employee Experience [Live Webinar]
21:09
How Journey Mapping Can Guide Employee Experience [Live Webinar]

3,500 views

6y ago

Jeannie Walters
How to Improve Customer Experience through Employee Experience
46:49
How to Improve Customer Experience through Employee Experience

376 views

Streamed 6y ago

Jeannie Walters
Next in CX: How to Prepare for the Future of Customer Experience
19:05
Next in CX: How to Prepare for the Future of Customer Experience

80 views

5y ago

Jeannie Walters
How To Develop A Customer Experience Employee Education Program (& Why it Matters)
40:42
How To Develop A Customer Experience Employee Education Program (& Why it Matters)

635 views

Streamed 4y ago

Guest Interviews

Engati
Micro-moments that matter - Jeannie Walters on Engati CX
20:24
Micro-moments that matter - Jeannie Walters on Engati CX

156 views

6y ago

Hallmark Business Connections
Jeannie Walters Interview: The Intersection of Marketing & Customer Experience
5:57
Jeannie Walters Interview: The Intersection of Marketing & Customer Experience

366 views

8y ago

LogMeIn
Meet Keynote Speaker, Jeannie Walters
1:10
Meet Keynote Speaker, Jeannie Walters

50 views

6y ago

Hallmark Business Connections
Jeannie Walters Interview: Marketing & Customer Experience
2:20
Jeannie Walters Interview: Marketing & Customer Experience

232 views

8y ago

Hallmark Business Connections
Jeannie Walters Interview: Customer Experience Trends - Robots vs. Humans
4:29
Jeannie Walters Interview: Customer Experience Trends - Robots vs. Humans

231 views

8y ago

BizCast HQ
Jeannie Walters - CEO - Experience Investigators - 360Connext
3:58
Jeannie Walters - CEO - Experience Investigators - 360Connext

76 views

6y ago

Customers That Stick
Improve Your Customer Experience with Microinteractions -- Jeannie Walters
3:58
Improve Your Customer Experience with Microinteractions -- Jeannie Walters

216 views

10y ago

The Business Simplicity Podcast
jeannie walters - speaker and workshop leader - united states
30:01
jeannie walters - speaker and workshop leader - united states

11 views

6y ago

Jeannie Walters
How to Build Customer Trust: CX Pros Share Their Insights [Live Roundtable]
1:00:56
How to Build Customer Trust: CX Pros Share Their Insights [Live Roundtable]

200 views

Streamed 6y ago

Oracle Marketing Cloud
Get Real-Time Feedback for Long-Term Results
1:47
Get Real-Time Feedback for Long-Term Results

92 views

6y ago

Jeannie Walters
Customer Experience Lessons from 2020: An Interview with Tabitha Dunn
15:42
Customer Experience Lessons from 2020: An Interview with Tabitha Dunn

38 views

5y ago

Jeannie Walters
Customer Experience Lessons from 2020: An Interview with Heather Mitchell
16:19
Customer Experience Lessons from 2020: An Interview with Heather Mitchell

81 views

5y ago

Playlists

Meet Customers Where They Are, sponsored by PayPal
4 videos
Meet Customers Where They Are, sponsored by PayPal
Testimonials
2 videos
Testimonials
How to Use Our Free Resources
5 videos
How to Use Our Free Resources
Discover CX Automation
3 videos
Discover CX Automation
Measure CX Analytics
5 videos
Measure CX Analytics
Build a Meaningful Voice of the Customer (VoC) Program
10 videos
Build a Meaningful Voice of the Customer (VoC) Program
Guest Interviews
18 videos
Guest Interviews
Create a Customer-Centric Brand Culture
25 videos
Create a Customer-Centric Brand Culture
Master Employee Experience
8 videos
Master Employee Experience
Build & Optimize Customer Journey Maps
14 videos
Build & Optimize Customer Journey Maps
Meet Jeannie
3 videos
Meet Jeannie

Shorts

Empathy Isn’t a Soft Skill—It’s a Promise
Empathy Isn’t a Soft Skill—It’s a Promise

82 views

Reassurance in Customer Experience
Reassurance in Customer Experience

19 views

Sweat the Small Stuff: Micromoments That Make or Break CX
Sweat the Small Stuff: Micromoments That Make or Break CX

139 views

Overwhelmed by CX? Here's How to Prioritize for Impact!
Overwhelmed by CX? Here's How to Prioritize for Impact!

133 views

CX is Everyone’s Job: Turn 'Meh' Moments into Magic!
CX is Everyone’s Job: Turn 'Meh' Moments into Magic!

109 views

Journey Mapping with Empathy: Unlocking CX Innovation
Journey Mapping with Empathy: Unlocking CX Innovation

69 views

From Urgent to Important: Prioritizing CX for Long-Term Impact
From Urgent to Important: Prioritizing CX for Long-Term Impact

465 views

Managing Needy Customers: Build Trust Through Proactive CX
Managing Needy Customers: Build Trust Through Proactive CX

27 views

Stop Talking CX—Start Driving Results!
Stop Talking CX—Start Driving Results!

34 views

Reflect, Celebrate, and Plan: Elevate CX This New Year!
Reflect, Celebrate, and Plan: Elevate CX This New Year!

21 views

Customer Experience vs. Customer Service: Why Your Business Needs Both!
Customer Experience vs. Customer Service: Why Your Business Needs Both!

146 views

Is CX Driving Your Strategy? Here's Why It Should Be!
Is CX Driving Your Strategy? Here's Why It Should Be!

41 views

Disrupt or Be Disrupted: Innovate Your CX Strategy Today!
Disrupt or Be Disrupted: Innovate Your CX Strategy Today!

42 views

Turning CX Talk into Action: Aligning Cross-Functional Teams
Turning CX Talk into Action: Aligning Cross-Functional Teams

99 views

Why Micromoments Matter: Building Trust Through Small Actions
Why Micromoments Matter: Building Trust Through Small Actions

96 views

Celebrating CX Change Agents: Gratitude Month Spotlight!
Celebrating CX Change Agents: Gratitude Month Spotlight!

45 views

Customer Experience and Cybersecurity
Customer Experience and Cybersecurity

57 views

Do CX Efforts Actually Deliver?
Do CX Efforts Actually Deliver?

519 views